Please note changes to our returns policy as at 27/08/2021
Jillian Boustred wants to ensure every customer receives top quality and excellent fit, and so we are happy to exchange, give 110% store credit or refunds on full priced items returned back to our address within 7 days of delivery, subject to the following conditions:
- Full-priced items may be returned for a refund, 110% store credit or exchange;
- Made to order items are eligible for an exchange or 100% store credit only;
- Sale items can only be returned for an exchange or 100% store credit;
- Flash sale items are fully refundable if the garment is online at full price at time of flash sale, or are eligible for exchange or 100% store credit if the garment is already on sale at time of flash sale;
- Sample sale items are final sale and cannot be returned;
- Orders placed through Afterpay cannot be refunded unless deemed damaged or faulty, we can issue credit notes or exchanges for Afterpay sales;
All orders can be returned to our studio in Chippendale at the customer’s own expense. We will refund the price of shipping for any faulty or incorrect items once they have been processed and approved at the studio. Please use a reliable and trackable return service, as Jillian Boustred will not take responsibility for any returns lost or damaged in transit.
HOW TO RETURN/EXCHANGE YOUR ORDER
Refer to the initial order confirmation email to receive your order number. It can be found in the subject line. Please e-mail email@example.com with the subject line ‘Return – (Order Number)’.
In the email, please include the following:
- Item/s you are returning
- Reason for return
- If you would like an exchange, refund or store-credit
- If an exchange, what item you would like in return
You will receive approval of your return request via email with a return address. Once your return package has been received please allow up to 5 business days for item review and processing of return.
Please note: shipping costs are non-refundable, and the customer is responsible for the cost of return shipping. The original shipping cost for your order will not be refunded (there is of course an exception to this if you are returning an item due to an error on our part, just let us know so we can take care of it).
Please check your spam, junk or promotions if you have not received a reply.