R E T U R N S

RETURNS POLICY

Please note changes to our returns policy as at 24/05/2021

Jillian Boustred wants to ensure every customer receives top quality and excellent fit, and so we are happy to exchange, give 110% store credit or refunds on full priced items returned back to our address within 7 days of delivery, subject to the following conditions: 

- Full-priced items may be returned for a refund, 110% store credit or exchange;

- Made to order items are eligible for an exchange or 100% store credit only;

- Sale items can only be returned for an exchange or 100% store credit;

- Sample sale items are final sale;

All items must be in their original condition; unworn, unused, unwashed, and are accepted at the discretion of our team (if your order came without a swing tag it is still fine to send back to us!)

All orders can be returned to our studio in Chippendale at the customer’s own expense. We will refund the price of shipping for any faulty or incorrect items once they have been processed and approved at the studio. Please use a reliable and trackable return service, as Jillian Boustred will not take responsibility for any returns lost or damaged in transit.


HOW TO RETURN/EXCHANGE YOUR ORDER

Refer to the initial order confirmation email to receive your order number. It can be found in the subject line. Please e-mail customercare@jillianboustred.com with the subject line ‘Return – (Order Number)’.

In the email, please include the following:

  1. Item/s you are returning
  2. Reason for return
  3. If you would like an exchange, refund or store-credit
  4. If an exchange, what item you would like in return

You will receive approval of your return request via email with a return address. Once your return package has been received please allow up to 5 business days for item review and processing of return.

Please check your spam or junk mail if you have not received a reply. 

REPAIRS

To ensure the longevity of garments Jillian Boustred is happy to repair any garment free of charge within the first six months of purchase. Simply email details to customercare@jillianboustred.com with the subject line REPAIR. Please note that shipping is at the cost of the customer. 

We are also happy to repair garments that have been purchased more than six months ago, however the shipping and repair cost will be at the expense of the customer.