We want you to adore your Jillian Boustred pieces. Please find helpful guidance for our returns policies below. If you need further assistance, don't hesitate to reach out to us via our live chat (Monday-Friday AEST 10-4pm) or at customercare@jillianboustred.com

TO RETURN A FULL PRICED ITEM

TO RETURN A SALE ITEM

 Please email us at customercare@jillianboustred.com with:

Order number and state if you would prefer a credit note or exchange

RETURNS POLICY

Please note updates to our returns policy as at 07/01/2022

Jillian Boustred wants to ensure every customer receives top quality garments with excellent fit. We are happy to exchange, provide store credit or refunds within 14 days of receiving your order, subject to the following conditions:  

GARMENT CONDITION

All items must be in their original condition; unworn, unused, unwashed, and are accepted at the discretion of our team (if your order came without a swing tag it is still fine to send back to us!). If your garment is returned despite these conditions your return will be sent back to you at an additional charge;

REFUNDS

Full-priced items are eligible for a full refund, 110% store credit or exchange unless purchased with Afterpay;

AFTERPAY

Orders placed with Afterpay are only eligible for 100% store credit or exchange only;

FULL-PRICED

Full-priced items are eligible for refund, exchange or 110% store credit. Please note, orders placed with Afterpay are only eligible for a store credit or exchange;

SALE ITEMS

Sale items or items purchased during a flash sale/promotional event are only eligible for 100% store credit or exchange unless they were purchased during a promotional period where a promotion code was applied on top of a sale price, or are Final Sale;

Sale items purchased during our 'Take A Further' sale promotions are not eligible for return, exchange or credit unless faulty; 

BOXING DAY SALE

All items purchased in our Boxing Day sale are eligible for exchange or 100% store credit only;

FINAL/SAMPLE SALE

Item/s marked as "final sale - no returns or exchanges" cannot be returned. If a garment is returned despite this policy, no returns process will be initiated If you have any questions regarding a Final Sale item please contact our Customer Care team before purchasing;

PROMOTIONAL CODE/FLASH SALE

Orders placed with a promo/flash sale code that discounts the order (excluding our Welcome Sign Up 10% code) are only eligible for 100% store credit or exchange;

WELCOME/SIGN UP CODE

Orders placed with our Welcome Sign Up 10% code will be treated as a Full Priced Item and are eligible for a full refund, 110% store credit or exchange unless purchased with Afterpay;

GIFT CARDS

Gift Cards may not be returned and are valid for 1 year from the date of issue;

CREDIT NOTES

Store credit notes are valid for 1 year from the date of issue;

RETURN SHIPPING

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the 14 day return timeframe. Shipping costs are non-refundable, and the customer is responsible for the cost of return shipping. The original shipping cost for your order is not eligible for refund. Jillian Boustred takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Jillian Boustred;

PROCESSING TIME FOR RETURNS

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification when our team has received your return and again when it has been processed;

A NOTE ON EMAILS FROM US

We often find that an email from us approving a return or providing further details has gone to your junk/promotions/spam folder. Please remember to check these folders before contacting us in the case that you suspect you should have received communication from us;

RETURNING TO OUR CHIPPENDALE STUDIO

Purchases made online can be returned in person to our Chippendale studio. You can find out studio opening hours here;

RETURNS POLICY FOR GARMENTS PURCHASED IN-STORE

Purchases made in store can be returned within 7 days from the original purchase date for an exchange, or credit note. We do NOT offer refunds for in-store purchases.

FAULTY ITEMS

We sincerely apologise for any inconvenience caused by receiving a faulty garment.

We aim to provide the highest quality garments and customer care, but from time to time something may go wrong. In accordance with Australian Consumer Law, we reserve the right to repair a minor fault or minor problem. We are happy for you to return the item and we will aim to repair the garment as soon as possible. Please contact our Customer Care team customercare@jillianboustred.com with your order number and images of the fault and we will work with you to resolve it.

In the case of genuine manufacturing fault we will refund all costs incurred to your original method of payment. In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of Jillian Boustred to:

  • provide a replacement that is identical, or of similar value
  • repair the product within a reasonable time, or
  • give a refund.

    The consumer’s rights to a remedy apply to the replacement product in the same way as the original product.

    Please note manufacturing fault does not cover the general wear and tear of a garment.

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