R E P A I R S

REPAIRS

To ensure the longevity of garments Jillian Boustred is happy to repair any garment free of charge within the first 12 months of purchase. Following that we're happy to repair it for a small fee depending on the damage. Simply email the details to customercare@jillianboustred.com with the subject line REPAIR. 

Please note that all shipping is at the cost of the customer. Please include a prepaid satchel with your garment to ensure we can return your garment to you. Please use a trackable and reliable postage service as Jillian Boustred does not take liability for lost or damaged parcels. 

All repairs are to be completed at the discretion of the maker as they have the knowledge and skills to best mend a garment to ensure longevity.

TAKE BACK

We understand that our bodies go through seasons and changes. If your JB garment no longer fits in your wardrobe and you would like to help us achieve our circularity goals, please reach out to customercare@jillianboustred.com with the subject line TAKE BACK and we can organise to retrieve your garment and find a new home or purpose for it. All we ask is for you to cover the return shipping and that your garment/s are laundered before return.

All first-time take back garments will receive a JB gift voucher to put towards a future purchase in return for helping us close the loop and look after our planet by not sending your garments to landfill. Please see a guide of the voucher breakdown below, once we receive your garment we will confirm your gift voucher amount based on the condition of the garment. 

T-Shirt & Tank Top | $15 Voucher 

Shorts, Shirt & Blouse | $20 Voucher

Trousers | $30 Voucher

Jacket, Dress & Jumpsuit | $40 Voucher

Garments returned as part of our take back program are inspected for faults, repaired if necessary, cleaned thoroughly and given a second life as part of our Archive Sale, reused as part of our Reclaimed initiative, or recycled responsibly. 

Please note our take back vouchers are capped at $150 per customer. Our team will determine the voucher amount based on the condition of your garment. Vouchers are valid on orders over $100 and not able to be used in conjunction with other discounts or credit notes.