S H I P P I N G & P O L I C I E S


Shipping
All shipping costs will be calculated at the online check out point. Jillian Boustred uses Australia Post for distribution, please allow 5 working days for orders to arrive. 

Returns, Exchanges and Refunds 

Jillian Boustred wants to ensure every customer receives top quality and excellent fit, and so we are happy to exchange, give store credit or refunds on full priced goods returned back to our address strictly within 7 days of delivery. 

Any returns that arrive back to us over the 7 day period will not be accepted.

Please notify JILLIAN BOUSTRED at hello@jillianboustred.com of your intention to return/exchange items strictly within 3 days of delivery. 

Returned items must be sent via Post to the following address. Please note customers are responsible for return shipping charges and we are not liable for any returned items that are lost in the post:

Jillian Boustred
Attention: Webstore Returns
19 Meagher St, Chippendale NSW 2008 

 All returned goods must be returned:

— Within 7 days of delivery date
— In original condition and must not have been worn, altered or washed
— With all original tags and packaging must be in place and in good condition
— With the original receipts

Please note that we do not accept liability for shipping loss or damage of returned goods.

Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Returns on Sale Items 

Refunds on sale items may be issued at our discretion if the garment does not appear or fit how one imagined. 

Faulty Items
We thoroughly check all goods prior to delivery & pride ourselves on excellent quality garments. However in the unlikely case your item is faulty, JILLIAN BOUSTRED will replace the item for you, or if in the case that this is not possible, you can choose another item. If there’s no suitable replacement item we can offer you a refund.