All items must be in their original condition; unworn, unused, unwashed, and are accepted at the discretion of our team (if your order came without a swing tag it is still fine to send back to us!). If your garment is returned despite these conditions your return will be sent back to you at an additional charge.
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the 14 day return timeframe. Shipping costs are non-refundable, and the customer is responsible for the cost of return shipping. The original shipping cost for your order is not eligible for refund. Jillian Boustred takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Jillian Boustred.
Orders placed with Afterpay are only eligible for 100% store credit or exchange only.
Full-priced items are eligible for a full refund, 110% store credit or exchange unless purchased with Afterpay.
Please email us at email@example.com with:
- Order number
- State if you would prefer a credit note or exchange
Sale items or items purchased during a flash sale/promotional event are only eligible for 100% store credit or exchange unless they were purchased during a promotional period where a promotion code was applied on top of a sale price, or are Final Sale.
FLASH SALE - Orders placed with a promo/flash sale code that discounts the order (excluding our Welcome Sign Up 10% code) are only eligible for 100% store credit or exchange.
FINAL SALE - Item/s marked as "final sale - no returns or exchanges" cannot be returned. If a garment is returned despite this policy, no returns process will be initiated If you have any questions regarding a Final Sale item please contact our Customer Care team before purchasing
WELCOME SIGN UP CODE
Orders placed with our Welcome Sign Up 10% code will be treated as a Full Priced Item and are eligible for a full refund, 100% store credit or exchange unless purchased with Afterpay.
Gift Cards may not be returned and are valid for 1 year from the date of issue
Store credit notes are valid for 1 year from the date of issue.
Items purchased with store credit are only eligible for exchange or refunds back to store credit.
We sincerely apologise for any inconvenience caused by receiving a faulty garment.
We aim to provide the highest quality garments and customer care, but from time to time something may go wrong. In accordance with Australian Consumer Law, we reserve the right to repair a minor fault or minor problem. We are happy for you to return the item and we will aim to repair the garment as soon as possible. We kindly ask that all faults noticed on delivery are flagged with our customer care team within 7days of receiving the product. Please contact our Customer Care team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it.
In the case of genuine manufacturing fault we will refund all costs incurred to your original method of payment. In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of Jillian Boustred to:
- provide a replacement that is identical, or of similar value
- repair the product within a reasonable time, or
- give a refund.
Please note manufacturing fault does not cover the general wear and tear of a garment.